Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Flamingo and Fox cannot your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for a refund. Returns will take approximately 2-7 working days once the goods have arrived but at busy times can take up to 14 days for the refund to be processed. Items must be in original packaging, in all original boxes, packaging materials and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Flamingo and Fox will not be held responsible for items lost or damaged in transit.
All shipping back to Flamingo and Fox is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be used by the customer will not be replaced but returned at the customers expense.
If you are wanting to return items for exchange please be aware that we cannot offer this service at the moment. However you can return the item(s) for a full refund and then re order the correct item.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Flamingo and Fox immediately, this will be given special priority and you can expect to receive the correct item within 48 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card or Paypal account in which you paid with.
We try to make the delivery process as simple as possible and our able to send your order either to your home or to your place of work.
Delivery times are calculated in working days Monday to Friday. In the case of bank holidays and over the Christmas period, please allow additional working days. We will keep you updated off any delays due to busy periods.
When ordering items please be aware that some items will have a delivery wait time on due to high demand. If this is this case, this will be stated on the product info. If you have ordered more than 1 item but one of the items have a longer wait time on, your order will be shipped together as soon as all items have arrived in.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Flamingo and Fox uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes. To send you newsletters and details of offers and promotions in which we believe you will be interested.
To improve the content design and layout of the website.
To understand the interest and buying behaviour of our registered users
*To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Flamingo and Fox and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.flamingoandfox.com ( Flamingo and Fox ) you accept these conditions. Please read them carefully, Flamingo and Fox controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiate and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Flamingo & Fox Ltd and are protected by international copyright laws.
License and Site Access
Flamingo and Fox grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Flamingo and Fox
Flamingo and Fox its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Flamingo and Fox that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT. Please review our other policies posted on this site. These policies also govern your visit to Flamingo and Fox.
Flamingo & Fox ltd is a register company at Companies house UK. Company number - 11672580